CANCELLATION POLICY
Last Updated: [Date]
At [Your Company Name], we strive to deliver the best shopping experience. We understand that sometimes orders may need to be cancelled. Please read our cancellation terms below:
1. Order Cancellation by Customer
- Orders can be cancelled within [X hours] of placing the order, provided the order has not been processed or shipped.
- To request a cancellation, please contact us at [Support Email / Phone] with your order details.
- Once the order has been shipped, it cannot be cancelled. You may, however, return the product after delivery under our Return/Refund Policy.
2. Order Cancellation by Company
We reserve the right to cancel orders under certain circumstances, such as:
- Product out of stock or discontinued
- Payment not received or declined
- Incorrect pricing or technical errors
- Fraudulent or suspicious transactions
3. Refunds for Cancelled Orders
- If your cancellation is approved before shipping, a full refund will be processed to your original payment method within [X business days].
- If the order is cancelled by us, we will notify you and issue a full refund.
4. Contact Us
For cancellations or queries, please reach out to:
Email: [email protected]